Your website out front.Your business in back.
The Console is the private side of your website: customer messages, job details and the day’s appointments, ready when you need them.
What it holds
What a customer sent in, what your tools drafted for them, and the job details stay together here, so you can check what was agreed before you reply. Your texts go out from your own phone, one tap each, and a reply to one comes back to your phone.
There’s no app to install. Sign in at yourdomain.com/console and the Console link appears in your site’s own menu, on that phone or laptop. The same sign-in works at plainsmith.co/console, whether or not we run your website. It shows for you and nobody else: a customer on the same page sees your site and nothing more. Your workflow tools report here too, alongside the work you handle yourself.
Who is waiting on a human answer, what is booked, and what your tools handled while you were on a roof.
What the customer sent in, the photos they uploaded, and every text your tools drafted for your tap stay with that customer, ready to check before you quote or head to the job.
Contacts, appointments and messages, downloadable any time. Leave whenever you like and they go with you.
Walt’s sample Console. Try the tabs.
Your paperwork should look like your business, too.
Write it in your Console. Your customer opens it as a link.
Also quotes, work orders, invoices and receipts.
Sample total
Sample documents from Cold Spring Concrete, one of the demo businesses.
What it costs
$40 a month or $400 a year. Everything below is included.
Five edit requests a month once you are live, and a sixth costs $10. Domain registration and any provider charges are separate. For the front desk, Twilio bills your own account about $1.15 a month plus call usage; you add $20 of credit to open it. See provider costs.
Need a tool built just for you? Custom tools are quoted separately, starting at $149. A $49 audit sets the scope and price; start the build within 30 days and we credit that fee.
Your site catches the lead.The front desk answers the call.
Choose the tools that help with your work. We help you set them up in your Console.
How the front desk works
When you can’t take a call, the front desk answers with your greeting and takes a message. You get the caller’s message and a draft reply. Check the wording, make any changes and send it from your phone.
We help you connect the answering line and check the greeting before you use it. The tool prepares replies; you decide what to send.
Hi, my fence gate won't latch anymore. Any chance someone can look at it this week?
Try your own wording, then send it. A scripted reply from Dana comes back and the next step opens.
Your text appears here after you send the sample.
The front desk that answers the call is an automated system, not a person, saying the words you gave it. Every text in these exchanges is drafted by the tool, changed if you want, and sent by your tap, from your own number: one tap opens your own Messages with the draft filled in, and you send it there.
This sample stays in your browser. No real texts are sent.
How your website gets built
In front of you in 48 hours. Launch after approval and domain setup.
Questionnaire excerpt · sample answers
Tell us about your business and add your photos. The questionnaire is the interview.
Read the full step
Ten to thirty minutes about your services and your photos, depending on how thoroughly you fill it in, and every answer shows up on the page. Answer first or pay first, whichever suits you.
Sample website · Walt’s Home Repair
Your services, photos and business details shape the writing and layout.
Read the full step
We arrange the pages so customers can find the work you do, where you work and how to reach you. Your business information is also set up for search. The finished site is reviewed before it reaches you.
The same picture · with the approval banner you will see
Read your preview, send changes and approve it when you’re ready.
Read the full step
After your approval, we finish connecting the domain and check it before launch. If you already own the name, you change its nameservers or add the records we give you.
Account request · sample message
Need different hours or a new photo? Send the request from your account.
Read the full step
Change the hours, add the photo, send it. Most edits go in the same day.
Questions and answers
- When will I see my website?
- Within 48 hours of us receiving your completed questionnaire and payment. We send a finished site for you to review, then make changes before launch. It goes live when you approve and the domain setup is ready.
- What’s included in the website plan?
- The site build, hosting, SSL, Console, Forms and workflow tools, including setup help. After launch, five edit requests are included each month. Before launch, request as many changes as you need. Monthly and annual billing include the same service. Domain registration, provider charges and custom tools are separate.
- What do I own?
- Your domain, text, photos and logo are yours from the start. Plainsmith owns the site’s design and code until you buy them. You can take your content without a buyout. If you cancel without buying the site, it goes offline when your paid period ends, and workflow tools stop. Your records remain available in the free, read-only Console at plainsmith.co/console.
- Why does the front desk need a phone account?
- It uses a separate voice line to answer calls you miss. That line belongs to you, in your own Twilio account. Your business number stays the same: a setting on your line called conditional call forwarding sends unanswered calls to the second number, which picks up and takes the message. Customer replies leave from your phone after you review them; the extra line is for calls.
- We’re just two people. Is this for us?
- Yes. We build for small businesses where the owner is still doing the work. If you’re new and have few photos or projects to show, tell us in the questionnaire; we’ll work with what you have.
Check us before you trust us
We're Jason Walls and Tadar Puakpaibool, and we work out of Golden, Colorado. Jason is responsible for your website build and custom tools, and handles technical problems when you contact us at support@plainsmith.co. We opened in 2026, so there's no decade of reviews to read. Here's what you can read and click through before paying us a cent.
What the $40 plan covers, which provider costs are separate, and what happens if you decide to leave.
Meet Jason and Tadar. See how your answers become a website, what you review, and how we help after launch.
Where your information goes, who has access, what the recovery checks cover, and how to get a copy of your records.
Notes from the work: the decisions behind the Console, the checks that caught problems, and what changed as a result.