The missed call while you're on the job. The quote nobody answered. The Tuesday no-show. The regular you haven't seen since spring. The missed call gets answered by your own line, and the quote follow-ups, reminders, review requests and win-back texts are written for you, every text addressed and ready in seconds. One tap of your thumb sends each one from the business number you already use. The tools are prebuilt, and every one comes with your website plan.
Working tools on sample data. Pick one and press Run: a missed call, a cold quote, a no-show or a forgotten customer turns into booked work. These four are where most businesses start, and every tool in the catalogue has its own demo.
Workflow tools run in your Console, and the Console comes with a Plainsmith website. Every one of them comes with your website plan, on monthly or annual billing, switched on from your Console when you want it. Your number, your contacts and your customer data are yours from day one, and stay yours if you ever leave — and the voice number, if you add one, is in your own name. Your console downloads every contact, message and appointment as spreadsheets whenever you like. See what comes with the plan ›
Put your own numbers in. The answer moves as you drag, and no email is asked for. The sliders preload for the tool you tried, and if the figure comes back small, you don't need that tool, and it is better to know now.
The arithmetic, why we didn't pick the scary defaults, and the honest caveats: where this number comes from ›
Send tool messages from the phone number you already use with customers. Replies arrive in your usual texting app. You record those replies in the Console so it can update the job or follow-up.
Sharp follow-up automations are not an operating system, and we’d rather say that than let you discover it. No dispatch boards, CRM pipelines, job costing, payroll, inventory or route planning. These tools are the layer in front of your business: catching the lead, chasing the quote, filling the slot, collecting the money. If you’ve grown into needing a full field-service platform, use one; your site and these tools keep working in front of it.
The tools prepare drafts from the work you record and the settings we configure with you. Some drafts follow a schedule; others start when you choose an action.
You send from your phone. Open a draft from Today in your Console, check it in your texting app, then send. Return to the Console and mark it as sent. That records your confirmation; the Console cannot check delivery. When a customer answers, use Record their reply. Recording a reply can confirm a held appointment or change a follow-up, so choose the right customer and enter what they said.
The front desk answers missed calls. We check whether your business number supports forwarding busy or unanswered calls to its answering line. Once configured, it takes the message, puts the transcript in your Console and prepares a text reply for you to send. The Twilio voice line is billed to your own account: about $1.15 a month plus roughly a cent a minute. We confirm the setup for your number before turning it on.
A forwarded call reaches the front desk. It takes the message and puts the transcript and a draft reply in your Console. Open the draft on your phone and send it from your texting app. Any in-call booking needs separate setup and review before it is enabled. Hear the actual audio in the demo ›
After you log a quote, the tool prepares follow-ups on your configured schedule. You review and send each one. Record the customer’s answer so the sequence can respond to it. Drive the quote chaser ›
Reminders are written and addressed before every appointment — a confirmation when it's booked, a 48-hour check and a morning-of note — and go from your number on your tap, to cut no-shows. Drive the reminder ladder ›
Mark a job done and the review ask is drafted two hours later, while the good work is still fresh — sent from your number on your tap. Drive the review chaser ›
Follow up with past customers when it's time to book again — the list you already have, working instead of sitting. Drive the win-back ›
Every tool is built and on the shelf, and every one comes with your plan. Every one has a demo you can drive. Find the problem you actually have, and watch the tool that fixes it.
The inquiries you already get, converted instead of lost.
A call rings out while you’re on a job — your line catches it, hands you the transcript and drafts the text-back for your tap.
Drive it Anyone who quotesYou’re sitting on thousands in quotes going cold. Watch one come back.
Drive it Anyone who quotesThree photos and a zip code, instead of a voicemail saying “call me back”.
Drive it Anyone who quotesYour rate card does the math: a priced quote from the truck, in one text.
Drive it Appointment tradesOffer a canceled slot to your waiting list. Send the prepared texts, record the customer’s reply and check the booking in your Console.
Drive itA whole day written for you — and it doesn’t leave holes when it changes.
A deposit locks the slot, the reminders are written for your tap, Tuesdays stay full.
Drive it No deposit neededThree messages and one key to press. The no-show, talked out of it.
Drive it Outdoor tradesRain day. One command, and six jobs move to Friday.
Drive it Part of FormsA photo, a price, and a YES in writing before any extra work happens.
Drive it Anyone with a crewThe day, in everyone’s pocket by 6am. No huddle, no ten phone calls.
Drive itThe money you have already earned, collected without a chase.
Paid before you’ve left the drive, at the moment of maximum goodwill.
Drive it Every tradeThree invoices out, nobody paid. The polite cadence does the asking.
Drive it Every tradeEverything you did in writing, including the two things you fixed for nothing.
Drive itThe cheapest work you will ever do is the customer you already have.
Ask everyone, two hours after the job, while they still would.
Drive it Repeat-visit tradesCustomers you’d forgotten, remembered on schedule, back on the calendar.
Drive it Seasonal tradesNext season, sold in March, off a list you already have.
Drive itEverything above is a message going out at the right moment. If what you need is a screen someone opens and does work in — job details typed once and a priced quote out the other end, or customers logging in to check their job. That's a build, not a tool. Custom tools start at $149, fixed and in writing before work starts.
Still not sure? Switch on the front desk from your Console. It runs this week and you'll describe the tool you need far better once you've watched the simple version work. When you do want it scoped, the $49 Scoping Audit maps your workflow and prices it in a quote guaranteed 30 days, credited in full toward the tool, and if an app you can already buy does the job, it names the app instead.
Two sentences is plenty. You'll receive a reply within one business day.