The moment a job turns from the quote into an argument, or does not, because you stopped and asked.
These are the messages, in full. They go out under your name, so read them before you buy them, and change any of them at setup.
The old floor comes up and the crew finds something
Sent from your numberDana — we have the vinyl up in the kitchen and there are two soft spots by the dishwasher. Photo attached. It’s 14 sq ft at the $24 rate in your estimate, so $336, and it adds about half a day. Reply YES to go ahead or CALL and I’ll call you.
Their replyWhat happens if we leave it?
Sent from your numberThe new floor telegraphs it within a year and you’d be paying to lift it again. I’d do it.
Their replyYES
Nothing starts until the reply comes back
Sent from your numberEd — the hall has a high spot at the doorway, about 1/8 inch. Grinding it is $180 at the rate in your estimate. Photo attached.
Their replyApproved
You're not opening a new negotiation halfway through a job. Your estimate already carried a per-square-foot rate for exactly this, so the message is arithmetic rather than a price nobody expected.
You can't see under your own floor, and neither can they. The picture is the difference between a problem they were told about and one they saw, and it's why the answer comes back in minutes.
YES in writing, timestamped, against a photo and a number. That's what you want six months later when somebody remembers the price differently.
Your crew carries on with what was quoted. Nothing extra happens on a guess, which most of the trade promises and very few can show.
A phone call from a driveway, a number said out loud, and two people remembering it differently when the invoice lands.
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