Help a caller find your number, understand your charges and check who will arrive. Planned rekeys and commercial work get their own place on the site.
Ten to thirty minutes to answer. A preview in 48 hours once we have your answers and payment.
$40 a monthFive edit requests a month included.
Someone locked out needs a phone number and an arrival time. A property manager is checking your experience with their doors and key system. Your site can answer both without making either customer work through the wrong form.
Explore Broadway’s demo ↗
Broadway’s is a written example. Yours starts with your business.
Your questionnaire gives us the services, photos and business details to write and build your site, on your own domain.
Explore the services, prices and request form.
Open the Broadway Lock & Key sample ›A sample business. Broadway Lock & Key is fictional. Its prices, reviews and job stories are examples. We build your site with your business details, photos and genuine customer reviews.
We separate urgent lockouts from work a customer can plan. Your page names the jobs you take, the area you cover and what you need to quote. Photos of your van and work help people recognize the business they called.
Tell us which qualifications you’d like customers to see. We can include certifications, licenses and insurance details you provide.
The demo’s service areas, callout charges and vehicle coverage would be yours. Tell us how you handle lockouts and which planned jobs you want more of. Send me the questions ›
Your Console keeps customer messages and job details together. Try Broadway’s sample below. The workflow tools draft texts for you to review, then send from your own phone.
We build your website with the Console and workflow tools included. We’ll help you set up the tools that fit your work.
Your website, Console and workflow tools. Writing, hosting and upkeep included.
Your first preview after your questionnaire and payment. Complete the launch checklist, then ask us to launch.
No exit fee. Your site stays up through the period you’ve paid for.
Your domain is registered in your name and billed at cost, about $11 a year.
The tools draft the message; you review it and tap to send on your phone. Texts use your carrier plan, with no per-message fee from Plainsmith.
The optional front desk answers calls you forward when you can’t pick up and prepares a text reply. We check forwarding on your number during setup. Its Twilio voice line costs about $1.15 a month plus about a cent a minute, billed to your own account. See provider costs.
Cancel from your account. Your website comes down and workflows stop at the end of the month or year you paid for.
You have 14 days to request a refund, starting when we send the finished website for review. We return your full website payment, including $400 if you paid annually. Domain registration is nonrefundable; you keep the domain.
Your Console stays open in read-only mode, free, so you can download your contacts, messages and appointments.
Your domain, words, photos and logo belong to you from the start. The website’s design and code cost $499 less your plan credit to buy.
Monthly: this month’s $40 comes off. Annual: we credit $400 divided by 12 for each unfinished month, including the month you’re in. Your account shows the exact price.
Your files and hosting setup arrive within seven days. You take over hosting, updates and renewals. After a buyout, hosting and workflow service finish with your current billing month. Read the ownership terms.
We’ll ask about these details so your pages describe the work you actually offer.
A customer hears a callout charge and may think it buys entry too. Your page should separate travel, labor and replacement hardware, then explain when you can give the full price.
Say what your standard lockout includes. If drilling or new hardware changes the price, explain that you get approval before doing that work.
Publish the hours you actually answer and how after-hours charges work. A single van shouldn’t promise the same arrival time to every caller.
A spare car key and an all-keys-lost request can need different equipment. A property rekey needs the door count and someone authorized to arrange the work.
Collect the vehicle details and ask if the customer still has a working key. List the vehicles or systems you don’t handle.
Explain what proof of identity and access you ask to see. Keep personal documents out of the public request form.
A sticking door, a lost key and worn hardware need different answers. Give customers room to describe the problem before they choose a replacement.
Explain when you can keep the hardware and change which key opens it. Whether several locks can share a key depends on their compatibility.
Show the closers, latches and locks you service. A business customer can send a photo of the door and describe what it’s doing.
Use your own business details and photographs. Only name credentials you hold and can explain.
Your name, working hours and service area help a caller know who they’re hiring.
A property manager can describe the hardware, number of doors and date a tenant moves out.
Send the hours, photo or wording you want changed. We make the edit.
Most go up the same day.
Put your changes in one message. Everything in that message counts as one request.
Can you change Saturdays to appointment only? I’m keeping weekdays the same.
Saturday now shows “By appointment” in your contact section. The weekday hours are unchanged.
Please replace my old contact number with (720) 555-0184.
Your contact section and call buttons now use (720) 555-0184.
People ask if they need someone else to remove the old driveway. Can we explain that we do the tear-out too?
I’ve added this to the driveway section: “We remove the old concrete and pour the new driveway.”
Your request and our reply stay together in your account.
Sample conversation. These examples don’t send a request or change a website.
From your account, from your phone, in a sentence, and it lands on our phones the second you hit send. The two of us read every message that comes through your account; you meet us at the bottom of this page. We work through edit requests in the order they arrive. Most go up the same day. Five edit requests a month are included, and how much goes into each one is up to you — everything in a single message counts as one, so send them together. A sixth queues for next month, or $10 puts it up now.
A customer wants a rekey quote while you’re finishing a lockout. Keep their request with its address and photos, then review a reply when you can stop.
Prepare a request for a door or hardware photo. Check the recipient and text before sending it.
Explore the tool ›Review a reminder with the agreed arrival window before sending it to your customer.
Explore the tool ›Review a draft for a property manager who hasn’t answered your quote. Mark replies yourself when they arrive on your phone.
Explore the tool ›Your plan includes these workflow tools. You review the text and use your phone to send it.
You answer plain questions about which locks and vehicles you work on, where you travel and how you charge. We read your answers, write the pages and build the site. It publishes only after you’ve reviewed it and told us to publish.
The “we” is Jason Walls and Tadar Puakpaibool. Jason came to software from four trades — drilling, roofing, cabinets, machining — and started Plainsmith from Golden. He is responsible for your website build and custom tools, and handles technical problems when you contact us. Tadar is the marketer: fifteen years of campaigns and launches for brands including Red Robin and Procter & Gamble, and what each page says, top to bottom, is his call. Here’s our story.